Access Music User Forum

Hello everyone!

First off, I've been discussing this with technical support--I'm just wondering if anyone else is experiencing any of these issues.

I bought a new TI2 Polar a few months ago. Since I bought it, I have had some major issues with crashing and glitching and such. I've tried installing every OS from 3.0 to the most recent public beta, but it seems to be unusable regardless. I also have owned the Snow until recently and never have had any issues with it.


When playing in single mode (not connected to the computer via USB), every 2-5 minutes the Polar either:

1) Crashes and will not receive any more keyboard input, though the display reacts to knobs being turned. Usually it begins emitting a very high pitched and loud noise tone until sleeping the Virus or unplugging it. Upon waking the Polar again, normal functionality returns.

2) Sounds are somewhat garbled or play out of only side's channel (both headphones and out 1). This sounds almost like a serious bitcrushed effect or distortion of some kind. This is fixed when the Polar is slept and woken again.


When playing in "TI mode" with Logic 8, after a minute or so:

1) The Polar stops responding to MIDI input and either sustains a note or begins emitting a loud high-pitched noise sound. Functionality returns after sleeping and waking. The Virus Control plug-in does not detect that the Polar has been disconnected.

2) The Virus suddenly emits a loud burst of noise and sort of reboots.

3) Playing the Polar's keyboard results in very unstable MIDI--jerky, delayed, "stuck notes," etc.


Does anyone else have any of these problems with a TI2--are they OS bugs or could it be a problem with my hardware (I sure hope not?) I'd really love to be able to use this without issue as I know from experience that the Virus is an AWESOME piece of hardware! Right now, it's pretty much completely unusable.


Thanks for any suggestions or thoughts!

Thanks Reno. I hope tech support can help--right now, they think it's a software issue... we'll see I guess.

Another thing that occurred to me that makes me think the issues are software related: The problems do not always happen the same way--they happen differently at different times. For example, I don't always get the distortion, and I don't always get a crash after 2 minutes. Also, I never have these issues right when I turn on the Polar. It seems likely that if it was solely a hardware issue that it would happen pretty much right after booting the Virus... right?

Quoted from "Marc"

if you're running 3.0.5.00 and your polar crashes frequently in single mode, i'd say you have a hardware problem. get in touch with support, they will help you out.

best, marc

Thanks Marc. Hopefully support will come to some conclusion.

Quoted from "Marc"

simonbura and circuite_damage - are you both using 3.1?

best, marc

Hi Marc, yes I'm using 3.1. I can't be sure, but I think it may be crashing less at least. It still crashes in single mode occasionally though, which seems to indicate a hardware issue.

Tech support has been fantastic. Very easy to work with--we are in the process of setting up a repair of my unit. Hopefully the problems will be sorted out soon.