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Snow / Logic / iMac JUNK !!!!!!!

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suzzymackenzie

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21

Wednesday, September 28th 2011, 10:28am

Quoted from "MMatthews"

Are you being serious Marc ? You really want me to make a project with one small 4 bar miidi clip with a few notes on it. Wouldn't it be better for access to get an the latest iMac with all the latest drivers and RELIZE there is a problem ???
The odd thing about this is that Access seem to be asking for so little in their best attempts to carry out the diagnosis/treatment process. I wonder whether the emotional payoff of withholding the requested tiny test project and thus being able to yell at Access (with an audience) is actually greater than the payoff expected once the problem is quietly fixed. You could always send them the project and scowl hard and cuss as you hit 'send', just to make it really clear how much pride is being swallowed and valuable remixing time wasted, and enjoy that sweet fleeting moment of bitterness.

As the Quakers might say, "Think it possible that you are mistaken." Much good can flow from this attitude, I've found. ^^

Ruari

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22

Wednesday, September 28th 2011, 11:18am

Quoted from "MMatthews"

You really want me to make a project with one small 4 bar miidi clip with a few notes on it. Wouldn't it be better for access to get an the latest iMac with all the latest drivers and RELIZE there is a problem ???

I'm reading between the lines here & I think that's what they are doing. The more people that can send affected projects in the more likely they are to be able to see a pattern in the issues.

I don't think you are being asked to make a new project specially & send it in, take one that you are having issues with & send that in with some notes detailing where you normally get the issues & how they normally present themselves to you. Surely, you must already have some projects already on your drive ready to go, don't be shy about it. They don't care what sort of music it is or how good (or bad) it sounds, they do care about whats causing the issues.

A few of us have sent projects in, Marc has asked if you will add to that database. You have nothing to lose by doing so.

Marc

Access Music

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23

Wednesday, September 28th 2011, 12:02pm

Quoted from "MMatthews"

Are you being serious Marc ? You really want me to make a project with one small 4 bar miidi clip with a few notes on it. Wouldn't it be better for access to get an the latest iMac with all the latest drivers and RELIZE there is a problem ???

Doesn't It mean anything to ACCESS that people are selling there crap and writing bad reviews everywhere.

I'm still waiting for some other companies to fix there logic / Lion issues also. But really for a money paid for this synth, you think support could fix this. :cursing: :thumbdown: :thumbdown: :thumbdown:


i am serious. i wouldn't ask you for input if i would know what you're dealing with. i don't think that a simple midi clip does the trick myself, so what would you suggest in order to find the difference in what we do and you do to make it happen? we had an iMac on NAMM back in january, running logic, it was the latest at this time. we didn't experience what you experience over the duration of the show.
marc
The official Virus TI facebook page: http://www.facebook.com/accessvirus

heckmat

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24

Wednesday, September 28th 2011, 2:50pm

@MMatthews ,Marc is right , if you share your patches sound in your project then i would be glad to play them in my project.. :)
DAW: Cubase 6.5.4 (64 Bit)
OS:Windows 7 (64 Bit) And OSX 10.7.5
Virus TI OS:4.5.3
---------------------------
Synth : Virus Ti Desktop,Virus Ti Snow,Nord Stage ex88,Roland Mc-909
PC : Core i7 870 ,8.0 GB Ram
Mac : Macbook Pro Mid 2012 ,Core i7 ,8GB Ram

MusicMaven

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Location: Berkeley, CA

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25

Thursday, September 29th 2011, 3:08am

Quoted from "Marc"

we had an iMac on NAMM back in january, running logic, it was the latest at this time. we didn't experience what you experience over the duration of the show.
marc
I've heard this one before. As a veteran of many, many NAMM shows, I'll bet my Virus TI that you were running just the TI in Logic, right? No other Logic instruments, no third party Audio Units, no MIDI gear, no external audio inputs, etc. In other words, you were not demonstrating the Virus in any sort of real world situation and not placing any significant demands on the system. So it's not surprising that you didn't encounter any problems (over a few days).

I will literally buy that iMac from you and hook it up to my equipment just to show you that Virus Control doesn't work for crap in Logic. I'm serious.

To the people who are experiencing problems running VC in Logic, I have two words of advice: Give up. You will NOT get this to work no matter what you try. Trust me. I spent the better part of two months dicking around with this. Just connect your TI via MIDI and be done with it. Program everything from the front panel (as cumbersome as that can be sometimes.) Then send a sys-ex dump into your sequencer to store your patch or multi with the song file. THAT actually works.

MMatthews

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26

Thursday, September 29th 2011, 5:38am

Okay, Lets get this straight. I do about 5 to 6 official commercial dance remixes for Major Label in the US. I would love to feature this Virus snow in all my work, and let people hear how incredible this product is. But the simple fact is that it doesn't work as described (TI). Marc, I truly believe at Namm this product worked perfect with an IMAC. Since then Logic and Lion have been updated. Apple confirms bugs in logic and lion. I'm hoping that in time Access, Logic and Lion, will all play nicely. My apogee duet is also a little glitchy since there Maestro 2 Lion update.

Again, I don't think making a simple project in logic will help. All you need for these problems to occur is a fully updated Mac, Logic and Virus snow. Although I am a keyboard player myself. I build my productions on 8 bar loops, and move around midi notes on the piano roll till it sounds good. I use the spacebar to start and stop and sometimes move the mouse to different parts of the arrangement. Then replay the 8 bar region and search for preset sounds and do some tweaking. This is usually where things go wrong.

Today everything worked great, the only problem I had was when i stopped my DAW, the virus sustained one of the bass notes. I had to restart the virus and logic.

Tomorrow I am going to have my camera in the studio, And I'm planning on making videos of this virus acting up. I will post links to the videos after there uploaded.

BYW I love how there are people responding to my posts about wasting time and not uploading sample logic session with these problems. LET me make this clear, this product not working is a waste of my time. ALSO notice that there are more people with problems posting on here, then people telling me I'm wasting time, or that there unit works great. Funny, huh, Good Day !

BC

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27

Thursday, September 29th 2011, 10:54am

Quoted

when i stopped my DAW, the virus sustained one of the bass notes. I had to restart the virus and logic.


SHIFT+PANIC (Tap Tempo) might be a quicker solution.

Marc

Access Music

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28

Thursday, September 29th 2011, 11:38am

Quoted from "MusicMaven"

I've heard this one before. As a veteran of many, many NAMM shows, I'll bet my Virus TI that you were running just the TI in Logic, right? No other Logic instruments, no third party Audio Units, no MIDI gear, no external audio inputs, etc. In other words, you were not demonstrating the Virus in any sort of real world situation and not placing any significant demands on the system. So it's not surprising that you didn't encounter any problems (over a few days).


let me quote mmathews: "You really want me to make a project with one small 4 bar miidi clip with a few notes on it." and now ask you: is that so different to what you say above in terms of our supposed NAMM show situation? i don't think so.
marc
The official Virus TI facebook page: http://www.facebook.com/accessvirus

MMatthews

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29

Thursday, September 29th 2011, 5:41pm

Music Maven, I don't think, any third party plugins have to do with this problem. I truly believe this is a usb iMac problem. My ultimate frustration is that I'm purchasing all the expensive best gear running all the latest updates. I have heard other people in the industry warn me not to update till all the bugs are worked out. I think this is exactly their point. There are four Usb ports on the back of the iMac, and if you go into system settings there all shared with an internal device, or on a onboard hub.

Here is what bugs me out, if I use the USB just for the midi using the Audio Unit (TI) :) from the daw and route the sound out the 1/4 inch plugs directly into my apogee sound card I still have these issues. I thought if i removed the audio signal from the Usb bandwidth, the virus would communicate better.

I have been contacted directly from virus, and will keep you all updated. I still believe this synth is BAD ASS !!!!

r010159

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Location: Tucson, AZ, USA

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30

Thursday, September 29th 2011, 11:07pm

Quoted from "MMatthews"

Are you being serious Marc ? You really want me to make a project with one small 4 bar miidi clip with a few notes on it. Wouldn't it be better for access to get an the latest iMac with all the latest drivers and RELIZE there is a problem ???

Doesn't It mean anything to ACCESS that people are selling there crap and writing bad reviews everywhere.

<rest of quote skipped>



Ranting will not solve your problems. When dealing with customer support, you must realize that they have established procedures. And this means that you will have to "jump through hoops" before they will give you more dedicated help. This is true with all the customer support departments that I have had to deal with. This is normal, and for their own reasons, have been determined necessary. At the same time, you should be documenting anything that is possibly relevant. Help them help you.

Bob Graham

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