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TI2 Crashing Sonar 8.5

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eddiec100

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1

Saturday, August 7th 2010, 9:43pm

TI2 Crashing Sonar 8.5

Hi Guys,

I have a weird one -

I had a hard drive crash, and had to replace my hard drive in the end.

Got everything set up as before, all the same software (Sonar 8.53) and downloaded the latest OS Update for my TI2 (which I think I had before), and now if I choose a 'simple instrument' (ie midi and audio out on one track) in Sonar the TI will load OK, but if I choose 'Midi Source and all outputs (Stereo)) which I did before to take advantage of the multi outputs, Sonar just crashes, citing the virus in the exception report.

Any ideas?

Cheers

Ed

PS using Windiws XP as always did....

Marc

Access Music

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Saturday, August 7th 2010, 10:04pm

can you send a MSinfo/crash report to support so we can have a look?

thanks, marc
The official Virus TI facebook page: http://www.facebook.com/accessvirus

eddiec100

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Saturday, August 7th 2010, 10:49pm

Hi Marc.

Thanks for the quick response!!

It's weird I tried different settings, and noticed the Virus had overtaken as the soundcard, and so I changed it back to the EMU 0404 usb I use, and the crash file now says it's Sonar playing up!!
Shall I attache the dmp crash dump files to an email.

Thanks!

Eddie

Marc

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Saturday, August 7th 2010, 10:59pm

Quoted from "eddiec100"

Hi Marc.

Thanks for the quick response!!

It's weird I tried different settings, and noticed the Virus had overtaken as the soundcard, and so I changed it back to the EMU 0404 usb I use, and the crash file now says it's Sonar playing up!!
Shall I attache the dmp crash dump files to an email.

Thanks!

Eddie


hi eddie,

yes, please do. every information helps

marc
The official Virus TI facebook page: http://www.facebook.com/accessvirus

eddiec100

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Saturday, August 7th 2010, 11:14pm

Hi Marc,

Sorry I'm being stupid, can't seem to find an email address to post them to?
Tried the support bit but there wasn't an option to attch the dump files.
Cheers,

Eddie

Zummooz

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Sunday, August 8th 2010, 5:15am

Hi eddiec100

I just had a fix by customer support :thumbup: & as like you couldn't find or how to attach files.

So I sent initial report (about problem)
when I got reply from support with (Ticket No) sent back to me.
I was then able to add the files needed to send back via email.

Once you start a topic, stick to same subject line & include your ticket number.

OR.........Start a new email , addressed to..................support@access-music.de
Should be able to attach any needed files on this.

Cheers

eddiec100

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Sunday, August 8th 2010, 8:36am

Hi Zummooz,

Thanks very much for the tip, glad to know I wasn't being completely daft!!!

Appreciate it!

Cheers,

Eddie

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