Tap + Config didn't display TI no serial!

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Saxatron

Beginner

Posts: 14

Location: London

Friday, August 28th 2009, 8:44pm

Tap + Config didn't display TI no serial!

Holding "Tap and Config" while booting TI did NOT display serial no. only OS. Very awkward to get serial no from base when eyesight is not great and instrument inaccessible. A little more consideration for the user when registering on new site would be much appreciated.

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Marc

Access Music

Posts: 1,865

Friday, August 28th 2009, 9:09pm

for those who cannot access the serial number easily we've provides a key combo so they can read out the display. and i can assure you that config+tap while booting shows the serial number. remove the power cord, hold both buttons, plug it in, hold and wait and after a couple of seconds you will see it. it is not difficult.

best, marc

The official Virus TI facebook page: http://www.facebook.com/accessvirus

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AtonyB

Professional

Posts: 728

Location: UK

Friday, August 28th 2009, 9:57pm

For whatever reason, i dont think it's usually clear that you need to take the power out - probably because the reset function (which is a hold while 'boot up' type operation) which many are used to doesn't require this...

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Marc

Access Music

Posts: 1,865

Friday, August 28th 2009, 10:08pm

you're right, that wasn't clear (actually it wasn't clear to me until today as well). the display of the serial number was always intended to be a a service function, maybe that's why it wasn't tested extensively. we just thought it might ease the registration process when we mention it.

best, marc

The official Virus TI facebook page: http://www.facebook.com/accessvirus

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Saxatron

Beginner

Posts: 14

Location: London

Friday, August 28th 2009, 10:52pm

Ah now if it had said "remove power cord, hold config + tap, reconnect power cord and reboot" life would have been easier. Hopefully it now wll be for others.