Access Music User Forum

Hi everbody,
I'm a french user, sorry for my poor english.
I disconnected the AC of my virus yesterday, I have reconnected it this morning and nothing happened.
My virus did not start anymore (no power), I thought it was a matter of A/C (hardware). Sometimes it is starting but not normally, only the screen lights or some leds and it crashes just after.
I also had that problem when i connected it for the first time after having purchased it. I precise it is not a brandnew virus, but in very good shape, no warranty anymore anyway.
I will try to disconnect all the cables tonight (audio, midi, usb, and A/C again) to see if it occures again.
Did somebody had that problem? Can you give me some advice ?
. It is a software problem : for me OS 4 actuallly
. Do I have to disconnect all the cables in the rear ? (which would be very surpising...and without any link to my "A/C power problem"...
. It is a known hardware power problem ? : do i have to send it in Germany ?
Thank you in advance for your answers,
Damian.

Thank you guys for your answers,
I'm glad to see that forums are still "active" about virus problems.
I have tried to press Arp edit button while powering on with A/C cable but no way, even if sometimes the screen and several leds light on.
The TI always remains off, or crashes with blank screen.
I've mailed Access synth support, and they answered this morning.
They told me while powering on the unit by connecting the power supply to press EXIT button in order to set the TI to the "USB update mode".
I will try that procedure tonight so that I can relaunch the OS update from my PC.
. First I guess I have to disconnect my usb
. Launch my PC and Access Virus OS update (windows 7)
. Then press EXIT button and plug the power cable to the unit.
. Wait for the "USB update mode" message...
. Follow the OS update process.
I hope it will make my TI starting again, because that is my last option.
After that if it still does'nt work I will probably send it in germany (for a long time) too bad, I was really excited to discover this fabulous synth.
Another question :
. Do you think my problem could come from the internal battery inside the virus which has to be changed every 4/5 years?
Thank you again for your contribution,
Damian

Thank you guys,
I will try to reset it via EXIT button and USB update mode...
I will update or close my post anyway tonight... or
Best regards,
Damian

Hi,
So I tried to reset my virus via EXIT button while powering AC.
No sign coming from my virus, only once in a time leds or main screen light and freeze just after.
Anyway, I have no more solutions to restart my keyboard, even via usb OS update mode
Anyone can advice me? Do you recommand to send it in germany? I get in touch with access official repair team and they seem to be OK.
But I will have to pack my virus, pay for 100€ shipping and wait until I know if my kb is down or still alive...

Thanks for your last answers...

Bests regards,
Damian.