Crashes, Digital Artifacts, Sound Cutouts

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horizens

Unregistered

Tuesday, August 23rd 2011, 9:46pm

Crashes, Digital Artifacts, Sound Cutouts

I've had nothing but problems getting my TI2 Desktop to run reliably since I bought it last October. I can work for about twenty minutes until it does one of the following:
1) crashes Cubase 6 when trying to open VC after the plugin was already loaded
2) the sound cuts out completely on all of the odd channels
3) it's failed to be recognized so I hard reset it, then it may or may not be recognized, if not, I have to restart the computer
4) sometimes when VC loads there is a digital pop every second from the virus, have to restart again
Here's a video showing a crash and using just one sound:
http://dl.getdropbox.com/u/610822/cubase…nected_vst3.mov
I've tried different USB cables, attaching the TI directly to my iMac(i5) or Macbook Pro(i7), through a hub, every port, reinstalling the OS, reinstalling the previous OS, using Logic, and using Ableton.
I'm running 10.6.8 and Cubase 6.0.3 on an iMac Quad Core i5 2.66ghz and a Macbook Pro i7 2.66ghz
I've contacted support without hearing back yet.

This post has been edited 2 times, last edit by "horizens" (Aug 23rd 2011, 10:13pm)

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Marc

Access Music

Posts: 1,869

Wednesday, August 24th 2011, 10:41am

support normally responds in a couple of hours - please send a crash report so we can analyze the crash. if even or odd channels go mute, that usually indicates that one of the two DSPs has crashed. i this case you need to restart the virus in order to get things working again.
best, marc

The official Virus TI facebook page: http://www.facebook.com/accessvirus

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horizens

Unregistered

Thursday, August 25th 2011, 3:08am

Where can I find the crash reports?

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CubAse

Beginner

Posts: 2

Location: israel

Thursday, August 25th 2011, 5:45am

in other words go install windows xp it works normally there, win 7 -64b i have same issues it crashes every 10-20 min, after fresh install, friend got this on win xp no crushes...
i would love to know where is the crash reports stored as could send you a dose of them myself,,, :cursing:

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Marc

Access Music

Posts: 1,869

Thursday, August 25th 2011, 11:20am

Quoted from "CubAse"

in other words go install windows xp it works normally there, win 7 -64b i have same issues it crashes every 10-20 min, after fresh install, friend got this on win xp no crushes...
i would love to know where is the crash reports stored as could send you a dose of them myself,,,

this is about a mac problem, not windows.
marc

The official Virus TI facebook page: http://www.facebook.com/accessvirus

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horizens

Unregistered

Saturday, August 27th 2011, 2:21am

So, I was instructed to buy the Belkin 7 port hub and I'm still having the same problems with VC. Cubase crashes nearly every time I try to open VC after working for a bit. Argh.

This post has been edited 1 times, last edit by "horizens" (Aug 28th 2011, 12:50am)

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Marc

Access Music

Posts: 1,869

Monday, August 29th 2011, 1:22pm

Quoted from "horizens"

So, I was instructed to buy the Belkin 7 port hub and I'm still having the same problems with VC. Cubase crashes nearly every time I try to open VC after working for a bit. Argh.

please get in touch with access support. a hub will help problems as lined out but where did you read that it would fix a crashing system?
marc

The official Virus TI facebook page: http://www.facebook.com/accessvirus