Access Music User Forum

I've been having this problem for over 6 months now, and have been testing out all possible solutions I could think of.

Cause: Loading a custom template with prepared and connected VST's effects and routing, saving it (re-save or new file) and exiting program
Symptoms: windows Error dialog and close.

I've tried remaking the template, re-saving it, removing VST's one by one (by vendor/type), tried both x86/x64 versions of cubase and both C5/C6 versions. Still happens.

I should also note that my PC is rock solid stable, working flawlessly on a fresh installation of win7 SP1. I also have over 12 years experience in PC, DAW software and hardware troubleshooting, so 99.99% of possible typical causes are covered. All the plugins used in the template are high end, popular, regularly updated and compatible with both x64 and x86 versions of cubase (specifically: NI kontakt, omnisphere, virus control).

Quoted

Problem signature:
Problem Event Name: APPCRASH
Application Name: Cubase6.exe
Application Version: 6.0.1.270
Application Timestamp: 4d6c116a
Fault Module Name: Virus Control.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4cf67443
Exception Code: c0000005
Exception Offset: 3afd0372
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Hopefully this won't turn into another ping-pong match between Steinberg and Access music. I've also posted the problem there, but this only happens with the template containing VC, and the virus is in the error log.

Any help is appreciated.

Quoted from "Marc"

Quoted from "LfmC"

Hopefully this won't turn into another ping-pong match between Steinberg and Access music. I've also posted the problem there, but this only happens with the template containing VC, and the virus is in the error log.

Any help is appreciated.

which ping pong match are you referring to?

marc

Seriously Marc? That's the part of the message you're replying to?

I'm referring to the issues which sometimes occur when a bug is found in one of two programs, in this case possibly VC or Cubase 5/6. When a user has a problem, and instead of help gets tossed from one company's support to another, neither wanting to acknowledge the problem on their end. Experience I had with more than one software company over the years, Steinberg included. Hence my hope that does not happen.

EDIT: The one I was referring to was the notorious VC x64 GUI problem; Access stated it was a cubase graphics problem, Steinberg said it was Access and refused to fix it. In the end, Access managed to get the GUI working. I know, because I've been reporting the problem to both companies support forums.

Quoted from "Marc"

yes, that's the part i was replying to because i wanted to know what you refer to. it is not uncommon, that things break with an update. it is also common, that support doesn't have enough information to reply meaningful and correct. and depending on how things go, blame shifting happens, sometimes even without the developers were asked for their input.

True, but that part of the post was just me thinking out loud. I meant nothing bad, at least not towards Access.

Quoted

i can probably provide more details, if you explain what you exactly mean. the slow graphics in windows 7 for instance?

I probably wasn't clear; that was just an example. I have no problems with the GUI anymore since the last couple of VS updates. The problem is the cubase crashing on exit, and VC in the error log.

Quoted

ps. i didn't comment on the rest because i need to find out more, we eventually already addressed that issue in 4.5

Ok so this was/is a know issue? And v4.5 has this fixed?
That would be awesome.